Exchange and Return

Replacement

If your item arrives damaged, don't worry. Send an email to contato@rosanapilo.com with photos of the damage and we will take action as soon as possible. Remember that items are unique and depending on the damage, we may have to replace it with another item of the same value that you choose from the store.

Return or Withdrawal

If you did not like the item or the item was not what you expected and you wish to return it, please contact us by email at contato@rosanapilo.com explaining the reason for your cancellation. You have up to 7 calendar days to contact us. Don't forget to keep the item in its original packaging and take all necessary care to ensure that it is not damaged during return shipping. You can choose another item of the same value from the store or request a refund. In this case, shipping costs are the customer's responsibility. Don't worry, tell us how you want to proceed and we will resolve the issue as best we can.